📜 TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale (hereinafter “T&Cs”) govern all sales made through the website https://www.comfee.fr/en/ (hereinafter “the Website”), operated by CGGK LLC, located at Chemin de Loudet – 31770 Colomiers, France (hereinafter “the Company”).

By placing an order on the Website, the Customer acknowledges having read and unreservedly accepted these T&Cs, which prevail over any other document. These T&Cs are available at any time on the Website and shall prevail over any other version or contradictory document.

The Company reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in force on the date the order is placed.

These T&Cs are governed by the laws of England and Wales, with specific provisions for customers in Scotland and Northern Ireland where applicable.

For any questions or information about the products offered on the Website, the Customer may contact the Company:

4.1 Order Process

To place an order, the Customer must follow the steps below:

1. Select the desired Product(s) and add them to the shopping basket.
2. Access the shopping basket and verify the selection.
3. Proceed to checkout and provide the required information (delivery address, contact details).
4. Select the delivery method.
5. Choose the payment method and complete the payment.
6. Review and confirm the order after reading and accepting the T&Cs.
7. Receive an order confirmation by email.

4.2 Order Confirmation

The sale is concluded upon sending the order confirmation email by the Company. This email summarises the details of the order, including the Products ordered, the price, the delivery address and the estimated delivery time.

4.3 Order Verification

The Company reserves the right to refuse or cancel any order in case of:

• Existing dispute with the Customer regarding a previous order.
• Total or partial non-payment of a previous order.
• Suspicion of fraudulent activity.
• Refusal of authorisation of payment by the Customer’s bank.

The Products are offered within the limits of available stock. Product availability is indicated on the Website.

The Customer may accept the proposed replacement or request a refund within 14 days of being notified. The refund will be processed within 14 days using the same payment method used for the original purchase.

6.1 Cancellation Period

The cancellation period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods. For multiple goods ordered in one order but delivered separately, the period runs from receipt of the last item.

6.2 How to Cancel

To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email). You may use the model cancellation form available on our Website, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6.3 Return of Goods

You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods unless we have agreed to bear them or failed to inform you that you must bear them.

6.4 Condition of Returned Goods

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Products must be returned in their original packaging, unused and in resaleable condition.

6.5 Exceptions

The right of cancellation does not apply to:

• Goods made to your specifications or clearly personalised.
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Goods which are, after delivery, inseparably mixed with other items.

7.1 Refund Timing

If you cancel your order, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).

7.2 Refund Method

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

7.3 Refund Delay

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

8.1 Currency and VAT

All prices on the Website are displayed in Pounds Sterling (£) and include UK VAT at the applicable rate. Delivery charges are indicated separately before order confirmation.

8.2 Price Changes

The Company reserves the right to modify prices at any time. The price applicable to the order is the price in effect at the time of order validation.

8.3 Price Errors

In the event of an obvious pricing error (e.g., a significantly underpriced item due to a technical error), the Company reserves the right to cancel the order and offer a refund, even if an order confirmation has been sent.

9.1 Payment Methods

Orders can be paid for using the following methods:

9.2 Payment Security

The Company uses secure payment systems to protect the Customer’s banking information. Payment details are encrypted and transmitted securely to our payment service provider. The Company does not store credit card numbers on its servers.

9.3 Payment Timing

Payment is debited at the time of order confirmation. The order will only be processed once payment has been authorised and received in full.

10.1 Transfer of Ownership

Ownership of the Products transfers to the Customer upon full payment of the price, including delivery charges.

10.2 Transfer of Risk

In accordance with the Consumer Rights Act 2015, the risk of loss or damage to the goods passes to the Customer when the Customer (or a person indicated by the Customer) acquires physical possession of the goods.

If the Customer arranges their own carrier (not offered by the Company), risk passes when the goods are handed over to the carrier.

11.1 Estimated Delivery

Estimated delivery times are indicated on the Website and in the order confirmation email. These times are estimates and may vary depending on stock availability and carrier capacity.

11.2 Maximum Delivery Time

Unless otherwise agreed, the Company will deliver the goods within 30 days of the date of order confirmation. If goods are not delivered within this period, the Customer may:

• Specify a new reasonable delivery period, and if goods are still not delivered, cancel the order.
• Cancel the order immediately if the Company has refused to deliver or if delivery within the original timeframe was essential.

11.3 Delayed Delivery

In case of delayed delivery beyond the estimated time, the Customer will be informed by email. The Customer may then choose to wait for delivery or cancel the order for a full refund.

12.1 Delivery Area

The Company delivers to addresses within the United Kingdom (England, Wales, Scotland and Northern Ireland). Delivery to the Channel Islands, Isle of Man, British Forces Post Office (BFPO) addresses and other overseas territories may be subject to additional charges and customs duties.

12.2 Delivery Options

Various delivery options are available and presented during checkout, including standard delivery, express delivery and, where applicable, collection points.

12.3 Delivery Address

The Customer is responsible for providing a complete and accurate delivery address. The Company cannot be held liable for delivery failures resulting from incorrect address information provided by the Customer.

12.4 Receipt of Delivery

Upon delivery, the Customer should inspect the packaging and, if applicable, note any damage on the carrier’s delivery note before signing. In case of visible damage or missing items, the Customer should refuse the delivery or note the issues and contact the Company within 48 hours.

13.1 Consumer Rights Act 2015

13.2 Short-Term Right to Reject

If the goods do not meet the above criteria, you have a short-term right to reject them within 30 days of delivery and receive a full refund.

13.3 Right to Repair or Replacement

After the first 30 days, you are entitled to a repair or replacement. If repair or replacement is not possible or unsuccessful, you may be entitled to a price reduction or a final right to reject.

13.4 Time Limit for Claims

You can make a claim under the Consumer Rights Act 2015 for up to 6 years from delivery (5 years in Scotland) for inherent faults that existed at the time of delivery.

13.5 Limitation of Liability

Nothing in these T&Cs shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control (“Force Majeure”).

Events of Force Majeure include, but are not limited to:

• Natural disasters (flood, earthquake, storm).
• War, terrorism, civil unrest.
• Epidemic or pandemic.
• Government actions or restrictions.
• Strikes or labour disputes (not involving Company employees).
• Failure of third-party telecommunications or power supply.

If a Force Majeure event continues for more than 90 days, either party may terminate the contract by written notice. In such case, the Customer will receive a full refund for any undelivered Products.

All content on the Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations and software, is the property of the Company or its content suppliers and is protected by UK and international copyright laws.

The Customer is granted a limited licence to access and make personal use of the Website but may not download (other than page caching) or modify it, or any portion of it, without express written consent from the Company.

Any unauthorised use of the Website’s content may violate copyright, trademark and other applicable laws and could result in civil or criminal penalties.

16.1 Data Controller

CGGK LLC is the data controller for personal data collected through the Website.

16.2 Legal Framework

Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

16.3 Data Collected

Personal data collected includes: name, email address, postal address, telephone number and payment information (processed securely by our payment provider).

16.4 Purpose of Processing

Personal data is used to:

• Process and fulfil orders.
• Communicate with Customers about their orders.
• Improve our products and services.
• Send marketing communications (with consent).
• Comply with legal obligations.

16.5 Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, typically for a period of 5 years from the last transaction for accounting and legal purposes.

16.6 Your Rights

You have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and to withdraw consent at any time. To exercise these rights, contact us at contact@comfee.fr.

For full details, please refer to our Privacy Policy.

17.1 User Content

Customers may have the opportunity to submit reviews, comments or other content on the Website. By submitting such content, you grant the Company a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media.

17.2 Content Standards

User content must not:

• Contain defamatory, obscene or offensive material.
• Infringe any third party’s intellectual property rights.
• Contain viruses or other harmful code.
• Violate any applicable law or regulation.

17.3 Moderation

The Company reserves the right to remove or edit any user content at its sole discretion without prior notice.

18.1 Governing Law

These T&Cs and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales.

18.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim, except that:

• If you are a resident of Scotland, you may bring proceedings in Scotland.
• If you are a resident of Northern Ireland, you may bring proceedings in Northern Ireland.

18.3 Consumer Rights

Nothing in these T&Cs affects your statutory rights as a consumer under UK law.

18.4 Alternative Dispute Resolution

If you are not satisfied with how we have handled any complaint, you may wish to consider alternative dispute resolution (ADR). The European Commission’s Online Dispute Resolution platform is no longer available to UK consumers following Brexit. However, you may contact Citizens Advice or relevant UK ombudsman services for guidance.

1. Programme Participation: CGGK LLC, operating the website https://www.comfee.fr/en/, is a participant in the Amazon Services LLC Associates Programme (and Amazon EU Associates Programme), an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk and other Amazon sites.
2. Affiliate Links: This Website may contain affiliate links to products on Amazon. When you click on an affiliate link and make a purchase on Amazon, we may receive a small commission at no additional cost to you.
3. Product Information: While we strive to provide accurate and up-to-date product information, prices and availability of products on Amazon are subject to change without notice. Please verify all details directly on Amazon before making a purchase.
4. Editorial Independence: Our participation in the Amazon Associates Programme does not influence our editorial content or product recommendations. We recommend products based on their quality, features and value to consumers.
5. No Endorsement by Amazon: CGGK LLC is an independent website. Amazon does not sponsor, endorse or otherwise have any affiliation with this Website beyond our participation in the Amazon Associates Programme.
6. Transparency: In accordance with the UK Consumer Protection from Unfair Trading Regulations 2008, we disclose our participation in the Amazon Associates Programme. Where applicable, individual pages may include additional disclosures near affiliate links.